Dr. Tonya Volk
Susan and Cynthia are both great people and great to work with. When it comes to teaching customer service and giving patients the Wow factor, they are the best. Susan has a way of telling you the things you need to improve upon, but in a way that leaves you feeling great about yourself! Highly recommend!
Natalie Garrison, Office Manager
I have worked with Imagine on several different occasions. Cynthia and Susan are natural leaders who produce powerful, dynamic workshops that will have an immediate and lasting impact on your practice. Their positivity and professionalism are contagious! They always leave you feeling so empowered and optimistic! I've seen the difference Imagine has made in my practice time and time again! It's the best investment your practice can make!
Julia Lenci, Business Manager
We have been clients of Imagine for over 8 years. The impact Susan and Cynthia have had on our practice and team has been immeasurable. Not only have they helped us develop into the leading orthodontic practice in Northern Illinois, but they influenced our team in such a way that we feel more like family than co-workers. This in turn has created a customer focused based atmosphere which are patients feel comfortable and valued!
Dr. Ambre Kragor
We have used Susan and Imagine Consulting for over the past two years for our startup Orthodontic practice. Words cannot describe the value I have been given by Susan and her partner Cynthia and the company itself. Their values, ethics, and professionalism are above and beyond a 5 star service. They have transformed my team into young professionals who seek to be providers of amazing customer service from the core of everything they do. Their content and material are beyond up to date, and they are more than advanced with their social media and marketing information to help your practice grow. They do their research prior to meeting you, you will fee like you have known them for years in your first encounter. Their workshops are fun, educational, and have transformed my team in a matter of hours just with their content and approach. And it sticks!! They listen to your needs and tailor their approach to find the most value for your practice and it shows. Since utilizing them, our company has grown over 200% in less than 6 months. The best return on investment you could ever make. I cannot express how much I care for this company and am thankful for all they have done for us. We would not be where we are today and I can speak from the heart when I say you will not find better consultants for your office if you choose Imagine Consulting Group. They practice what they preach and it shows in our practice and their own. Thank you so much Susan and Cynthia for everything you do!!! We would recommend them to anyone (and have) for whatever needs they are looking for! These ladies are top notch and the best of the best for those looking to be the best of the best!
Dr. Ara Goshgarian
STOP AND READ THIS POST!!! Two years ago I was looking for ways to improve my practice. Being a "mid-career" orthodontist and having obtained by most definitions success, I was looking to make sure I didn't burnout. I started with Imagine Consulting Group and just kept going! I am extremely pleased with my working relationship. They have enhanced and improved my practice beyond my expectations. Superior results. Give them a call, you will be impressed.